What are the 5 major components of Destination Management System?

destination management system


Destination Management System (DMS) is a web-based software solution that manages the entire booking process for your organization. It provides a wide range of functionalities such as online booking engine, customer relationship management (CRM), contracting management, web content management (WCM), business intelligence (BI), and further functionalities. These components make up the core features of DMS and they are critical to any business that wants to expand its reach or improve efficiency in operations by providing comprehensive functionality.

Online Booking Engine

The booking engine is an online platform that allows users to book travel, hotel rooms, flights and rental cars. It can be used by individuals looking to plan their own trips or by companies who want to sell their products and services directly through the website. In addition to being able to book flights or hotels directly on the site itself, there are also many other options for booking activities such as tours or activities such as yoga retreats that are available in different cities around the world.

Customer Relationship Management

Customer Relationship Management (CRM) is a system that allows you to manage your customers. It helps you keep track of all their interactions and provides tools for managing the data they provide. CRM systems also allow you to organize your team, so that every member knows what role they play in the company and how they can help each other achieve their goals. 

This system is unique because it allows you to identify patterns in customer behavior based on previous interactions with them, so that when a new client comes in, it’s easier for employees like receptionists or salespeople who deal with new clients all day long every day! 

Contracting Management

Contracting management is a critical component of a destination management system. It’s used to create, manage and track contracts with suppliers and vendors. It’s also used to create, manage and track contracts with clients.

Contracting Management is one of the most important components for travel agencies because it helps them manage their bookings efficiently by giving them access to all their customer information in one place so they can make better decisions about what services are needed or not needed based on demand at any given time during peak seasonality periods such as summer months when there are more tourists visiting destinations around the world than usual due to holidays occurring around this time period being popular among travelers everywhere around Earth (including our own backyard).

Web Content Management

Web Content Management (WCM) is the process of creating, distributing, and maintaining digital content on websites. It includes the creation of website pages and other web pages with information about a company or organization. WCM can also be applied to mobile applications such as smartphone apps and tablets; however, it’s important to note that these types of applications are not considered part of WCM because they don’t provide users with any type of interactive experience. 

Web Content Management systems include:

  • Content Creation – This step includes creating new content for your site based on user feedback as well as including existing content from other sources such as social media platforms like Facebook or Twitter so you have someplace where people can share their thoughts about what you’re doing right now without having to go back through old posts each time somebody wants something different than yesterday’s lunch menu item! 

Business Intelligence 

Business intelligence (BI) is a set of tools and technologies that help you get the most value from your data. It can be used to make more informed decisions, gain a competitive advantage, and improve customer service.

Business intelligence software applies advanced analytics to large volumes of structured or unstructured data in order to provide faster insight into key business events. BI software should enable managers at all levels within an organization by providing them with access to real-time information about the performance of their operations as well as external factors affecting those operations’ performance.

Further Functionalities 

As you are looking to buy the best DMS software, you should be aware of some additional functionality that might be helpful in your business. Here are some key points:

  • Pricing and Revenue Management: This is one of the most important features for any hotel or resort management company because it allows them to charge different prices depending on seasonality and demand. A good DMS should have an easy-to-use pricing engine that allows users to easily set up their own customized rates for specific rooms, suites or entire properties.
  • Conference Management Toolkit: Having one central location where all conference plans can be stored helps reduce clutter by allowing attendees access from anywhere at any time via mobile devices or desktop computers connected directly into this system (which also makes it easier for managers). It also provides staff members with a lot more time saving flexibility when organizing events as well as making sure everything goes smoothly during those times when decisions need made quickly without having available information beforehand.

These are the components that make a destination management system critical to your business.

The components of a destination management system are: 

  • Online booking engine 
  • Customer Relationship Management (CRM) 
  • Contracting Management 
  • Web Content Management (WCM) 
  • Business Intelligence 


Destination management systems are a powerful tool for managing your business, but they don’t work unless you have the right components in place. This article explains what those components are and how they can help you make better decisions about your future.