What Are the Different Types of IT Support Services?

it support services

it support services


IT support services are a great way to save money and improve productivity in your business. But it’s important to know what kind of IT support you need for your company’s needs, and how much it will cost. This article will help you figure out which type of technology support works best for your organization. 

Managed Services 

Managed services are services where an IT company takes responsibility for a client’s IT infrastructure. The provider takes care of everything from hardware to software, and even the employee’s training. This is a cost-effective solution for businesses with limited resources who need help with their technology but don’t want to manage it themselves. 

A managed service can be provided either on an Hourly, Flat Rate or Monthly basis depending on your needs and budget requirements. 

Remote Monitoring and Management 

Remote monitoring and management (RM&M) is a service that allows you to monitor your infrastructure remotely. The key feature of this type of support is the ability to connect directly to the internet, which means that you can get alerts about issues with your systems. 

This type of IT support also provides basic maintenance on servers, desktops and laptops. For example: 

  • You can use RM&M for daily backups so that if something happens with any computer in your office or home network, it doesn’t take down all devices at once. 
  • If there’s an issue with an application on one device—such as a website not working properly or an antivirus program being slow—you’ll know immediately because they’ll be alerted via email when something goes wrong! 

Cloud Hosting

Cloud hosting is a type of IT support service that allows you to rent space on a server owned by a third party. You don’t have to worry about maintaining the server or paying for it—that’s all taken care of for you. If your business needs more storage capacity, fiber optic lines or even more servers, all you have to do is upgrade your plan with them! 

Cloud hosting works great for any business: from small startups with just one employee who needs access to their email and webmail account 24/7 through their home computer (many people use this type of service), all the way up until large corporations like Google or Apple who need dedicated data centers around the world so they can store huge amounts of data safely without worrying about budget constraints or maintenance costs associated with physical equipment.” 

Disaster Recovery/Disaster Avoidance 

Disaster recovery and disaster avoidance are two different things. Disaster recovery is what happens after an incident occurs. It involves restoring your systems, data and applications to a usable state after the damage has been done. 

Disaster avoidance, on the other hand, is about preventing future incidents from occurring in the first place by implementing security measures such as encryption or intrusion detection systems (IDS). 

IT Security/Penetration Testing 

  • Penetration testing is a method of evaluating the security of an environment. 
  • It is a simulated attack to test the security of an environment, and it can be done internally or externally. 

Virtual CIO (vCIO) Services 

Virtual CIO (vCIO) services are a combination of a CIO and a virtual assistant. A vCIO can help with strategy, operations, and project management as well as business continuity and disaster recovery. 

A vCIO will typically have access to all the information needed to support IT initiatives in your organization. They will also be able to provide guidance on how best to use that information through reports or other means so that you don’t have to spend time finding out what needs doing or who is responsible for it. 

Staff Augmentation 

Staff augmentation is a temporary staffing solution that allows you to get the right people on board quickly and easily. It’s a valuable option for companies looking to fill positions quickly but without the time-consuming process of training employees, who may or may not have experience in your industry. 

For example, if you’re an accounting firm with a sudden need for an accountant, staff augmentation can help solve this problem by bringing on an experienced auditor quickly and efficiently… 

This information can help you find the right IT support services for your business. 

If you’re looking for the right IT support services, this guide can help. It’s a list of different types of IT support services and their benefits and drawbacks. After reading this article, you’ll know exactly what type of service is right for your business. 


We hope this information was helpful to you. We would love to hear about your experiences with IT support services! If you have any questions, please feel free to contact us at contact@tiinfotech.com