The role of IT infrastructure management is to administer and manage technology tools in proactive ways. This means being able to monitor for errors and issues, track fixes, and trace all errors back to initial sources.
IT infrastructure management is a 24/7 role that requires constant vigilance. It is not just about managing technology tools but also about managing the people who use them. The best IT infrastructure managers are those who can effectively communicate with their teams and get them on board with the concepts of continuous improvement, efficiency, and effectiveness in everything they do.
The most successful IT infrastructure managers are those who have an open-minded approach towards change and innovative ideas. IT Infrastructure Managers need to be flexible enough to adapt quickly to any changes that may occur in the industry or business environment. They also need to be able to manage relationships with vendors, end users and other stakeholders so that everyone works together towards common goals.
IT infrastructure management is also about knowledge of traditional on-premises data center infrastructure, cloud computing, migration, IT security services and solutions, cloud backup and disaster recovery solution and services and making sure data is accessible in a secure manner, that it is backed up properly, that there are no issues with the system’s performance or reliability, and that there are no security concerns when working with sensitive information.
Businesses are no longer limited by their financial capacity to invest in compute and storage resources, routers, and related IT services. Cloud computing is extremely flexible and reliable. Organizations can leverage regulatory, cybersecurity requirements and freedom to retain mission critical applications on-premises, behind their own firewalls, to be managed by dedicated support teams, while migrating the rest of their workloads to the cloud.
IT infrastructure management also means being able to take preventive measures to prevent problems from occurring in the first place.
To deliver excellent IT infrastructure service user experience, IT teams need a unified solution to collect and study data in real-time. Data sets can originate from external stakeholders in the form of real-time usage, or from internal teams in the form of bugs and glitches as they arise.
Today, IT infrastructure management teams are under constant pressure to ensure quality IT Infrastructure services. It’s mandatory for them to use automation as a strong monitoring strategy to address this. Automated discovery of new systems and automatic deployment of new elements in the environment are important to support infrastructure change management. We must ensure that reports and dashboards can self-generate and refresh on their own.